Baicorp Financial Inc. Accessibility Statement.
1. Providing Goods and Services to People with Disabilities
1.1 Our mission
Baicorp’s mission in establishing its Accessibility for Ontarians with Disabilities Act, 2005 (“AODA”) policy is to ensure a policy that reflects Baicorp’s values and that complies with accessibility standards as outlined in the AODA. Baicorp’s policy was developed in accordance with the requirements of Accessibility Standards for Customer Service, Ontario Regulation 429/07 under the AODA, and applies to the provision of goods and services to the public or other third parties.
We endeavour to ensure that the policy and related practices and procedures are consistent with the following four (4) core principles:
Dignity-Persons with a disability must be treated as valued persons as deserving of service as any other person.
Equality of Opportunity- Persons with a disability should be given an opportunity equal to that given to others to obtain, use and benefit from our services.
Integration-wherever reasonably possible, persons with a disability should benefit from our services in the same way as any other customer. In circumstances where integration does not serve the needs of the person with a disability, services will, to the extent reasonably possible, be provided in another way that takes into account the person’s individual needs.
Independence-Services must be provided in a way that respects the independence of persons with a disability. To this end, we will always be willing to assist a person with a disability but will not do so without their permission.
1.2 Our commitment
In fulfilling our mission, Baicorp strives at all times to provide its goods and services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our goods and services and allowing them to benefit from the same services, in the same place and in a similar way as other customers. Information and services will be provided in a manner that respects the dignity and independence of the individual.
Baicorp is committed to excellence in serving all persons including persons with disabilities and is dedicated to providing accessible services as described herein to better assist all current and future customers.
1.3 Providing goods and service to people with disabilities
Baicorp is committed to excellence in serving all customers including people with disabilities and we will carry out our functions and responsibilities as further described below.
We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
1.5 Telephone services
We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly. We will offer to communicate with customers by email if telephone communication is not suitable to their communication needs or is not available.
1.6 Assistive devices
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: Hard copy, large print, email. We will answer any questions customers may have about the content of the invoice in person, by telephone or email.
1.8 Use of service animals and support persons
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal. We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Baicorp’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
1.9 Notice of temporary disruption
Baicorp will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities, where applicable and reasonable under the circumstances. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
1.10 Accessibility Training Policy
Baicorp will ensure that all persons to whom this policy applies receive training as required by the Accessibility for Customer Service. This includes our company employees, volunteers, agents, contractors and others who provide services on behalf of the company. They will receive training regarding the provision of goods and services to persons with disabilities.
1.11 Training for staff
Baicorp will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. This training will be provided within the first 3 months of staff being hired by Baicorp, after staff commence their duties. Training will include the following:
The purposes of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard.
How to interact and communicate with people with various types of disabilities • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
What to do if a person with a disability is having difficulty in accessing Baicorp’s goods and services
Baicorp policies, practices and procedures relating to the customer service standard. Applicable staff will be trained on policies, practices and procedures that affect the way goods and services are provided to people with disabilities. Staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
THE INTEGRATED ACCESSIBILITY STANDARD REGULATION (IASR)